Customer Support
We're Here to Help
Using Ballistic requires trusting us with your money — and we take that responsibility as seriously as possible. As devs ourselves, we understand that time is everything in the volatile memecoin market. That’s why we ensure you get the fastest, most effective support whenever you need it.
Our support team are our users
We believe that the best support comes from real users — people who have actually used Ballistic to make money. That’s why we only hire experienced Ballistic users as support specialists.
Our only support channel is on Telegram. Simply click the chat icon in the navbar to connect with a specialist within minutes.
How to Structure Your Support Request
To help us solve your issue as quickly as possible, please include:
Your Ballistic account wallet address
Token address associated with the issue (if applicable)
Any necessary info to replicate the bug or issue (if applicable)
A brief description of the issue or your question
We aim to respond within 5 minutes.
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